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Welcome to our Shipping and Returns Policies and FAQs page!
We understand that clear and transparent policies are essential for a positive customer experience. This page is designed to provide you with all the necessary information regarding our shipping procedures, return policies, and answers to frequently asked questions. We want to ensure that you have a hassle-free shopping experience and feel confident in your decision to choose our services.
Shipping is free worldwide on all items – No minimums or maximum!
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Sale items and Gift cards are non returnable or refundable. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
It must also be in the original packaging and proof of purchase.. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact support and include photos of the unopened item. You will be provided the address details to return the item at your cost. Upon receipt of your package, the item will be reviewed and upon meeting the requirements it will be replaced or refunded,
Shipping is free worldwide on all items – No minimums or maximum.
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and delayed due to a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
Processing of orders takes 2-3 working days. FREE shipping takes 20-40 days after processing (often quicker). FAST shipping takes 3-15 days after processing.
Orders are shipped directly from any of our domestic & international warehouses and they will do everything they can to get your order to you as quickly as possible using the selected delivery service. Due to the popularity of our offers, please allow an estimated 2-4 weeks for your order to arrive to the USA, UK, Australia, Canada, New Zealand & All European union countries. Other countries can take an estimated 2-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@incrediblepuppy.com
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-4 weeks for your order to arrive to the USA, UK, Australia, Canada, New Zealand & All European union countries. Other countries can take an estimated 2-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
It will take usually between 2-5 business days.
All inquiries can be forwarded to support@incrediblepuppy.com
Please forward questions about our Shipping Policy by email to our support team at support@incrediblepuppy.com or mail to Incredible Puppy, 304 S. Jones Blvd, 8182 Las Vegas, NV, 89107.